Draft

This page is awaiting final copy from the house. Treat nothing on it as a published policy — write to us and we will answer it directly.

Frequently Asked

The questions we get most often.

The scents

What is a chakra collection?: One blend, composed for one chakra, made up in every format the house pours — candle, eau de parfum, roll-on, diffuser, room mist and body lotion. Buy the collection whole or a single piece of it.
Are the fragrances plant-based?: Yes. Botanical materials, vegan, never tested on animals. The full material list for each format is on the ingredients page.
How strong are they, and how long do they last?: Draft answer. Concentration per format and expected wear time to be confirmed by the house.
Can I have a blend of my own?: Yes — build one online in the blend builder, or blend it at the bench during a Scent Walk. Either way it is poured to order and carries the name you give it.

Orders and delivery

How long does an order take?: Draft answer. Everything is made to order, so the production window plus the shipping window is what a buyer waits — both to be confirmed and published on the shipping page.
Where do you ship?: Draft answer. Domestic coverage, and whether the house ships internationally, to be confirmed.
Can I return a fragrance?: Draft answer. Skin-contact goods are usually returnable unopened only; the house's own window and its exceptions are to be confirmed on the shipping and returns page.
Can I collect an order at the store instead?: Draft answer — the intention is yes, with an option at checkout. To be confirmed.

Scent Walks and events

What happens on a Scent Walk?: A guided walk of the wall, chakra by chakra, ending at the bench with a blend of your own poured into a bottle to take home. It runs about three quarters of an hour.
Is the booking fee an extra cost?: No — it holds the slot and comes off what you buy on the day. Draft wording; confirm before this publishes.
Can I book for a group, or privately?: Draft answer. Group sizes, private hire and what either costs are to be confirmed.
Do you travel to venues?: Yes. The Ascent Station goes to events within the house's service radius — rates, the deposit and the cancellation terms are published on the off-site page.

Draft

This page is awaiting final copy from the house. Treat nothing on it as a published policy — write to us and we will answer it directly.

Frequently Asked

The scents

What is a chakra collection?: One blend, composed for one chakra, made up in every format the house pours — candle, eau de parfum, roll-on, diffuser, room mist and body lotion. Buy the collection whole or a single piece of it.
Are the fragrances plant-based?: Yes. Botanical materials, vegan, never tested on animals. The full material list for each format is on the ingredients page.
How strong are they, and how long do they last?: Draft answer. Concentration per format and expected wear time to be confirmed by the house.
Can I have a blend of my own?: Yes — build one online in the blend builder, or blend it at the bench during a Scent Walk. Either way it is poured to order and carries the name you give it.

Orders and delivery

How long does an order take?: Draft answer. Everything is made to order, so the production window plus the shipping window is what a buyer waits — both to be confirmed and published on the shipping page.
Where do you ship?: Draft answer. Domestic coverage, and whether the house ships internationally, to be confirmed.
Can I return a fragrance?: Draft answer. Skin-contact goods are usually returnable unopened only; the house's own window and its exceptions are to be confirmed on the shipping and returns page.
Can I collect an order at the store instead?: Draft answer — the intention is yes, with an option at checkout. To be confirmed.

Scent Walks and events

What happens on a Scent Walk?: A guided walk of the wall, chakra by chakra, ending at the bench with a blend of your own poured into a bottle to take home. It runs about three quarters of an hour.
Is the booking fee an extra cost?: No — it holds the slot and comes off what you buy on the day. Draft wording; confirm before this publishes.
Can I book for a group, or privately?: Draft answer. Group sizes, private hire and what either costs are to be confirmed.
Do you travel to venues?: Yes. The Ascent Station goes to events within the house's service radius — rates, the deposit and the cancellation terms are published on the off-site page.