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Draft
This page is awaiting final copy from the house. Treat nothing on it as a published policy — write to us and we will answer it directly.
Shipping & Returns
Everything the house makes is blended and poured for the order it belongs to, so a parcel takes a little longer to leave than a shelf-stocked one — and arrives having been made that week.
Draft: orders are made up within a few working days of being placed, and custom blends take a little longer than a signature collection.
Replace with the actual production window, and state it separately for signature collections, custom blends and bulk orders.
Draft: parcels go tracked, and the tracking number is emailed the moment the label is bought.
Replace with the carriers used, the transit windows per service, the cut-off time for same-day dispatch, and whether the house ships outside the country.
Draft: shipping is calculated at checkout from the parcel's weight and where it is going.
The free-shipping threshold is not set. Once it is, it belongs here, on every product page and in the cart — the audit found no shipping language anywhere on the site.
Draft: unopened pieces can come back within the returns window for a refund, and anything that arrives damaged or wrong is replaced at the house's cost.
The window, the condition rules for opened fragrance, who pays return postage, and how a return is started are all to be confirmed. Fragrance is a skin-contact good, so the opened-goods rule needs to be exact.
Write to info@thehouseofascent.com with the order number and a photograph if the parcel arrived damaged.