Made to order, then posted.

Individual orders are typically shipped within 5 business days of the order being placed; custom blends take a little longer, up to 10 business days. Our staff will be in touch for bulk orders. Please note that USPS and other carriers may experience delays. The House of Ascent is not responsible for lost, undelivered, or stolen packages.

The House of Ascent partners with Shippo for delivery within the USA and Canada, with USPS as the default carrier for the USA. Shipments are tracked, and the tracking number is emailed the moment the label is bought. Write to info@thehouseofascent.com for assistance with same-day dispatch.

Shipping is calculated at checkout based on weight and address.

Unopened products can come back within the 3 day returns window for a refund, and anything that arrives damaged or wrong is replaced at The House of Ascent's cost. Products once opened cannot be returned or exchanged.

Write to info@thehouseofascent.com with the order number and a photograph if the products arrived damaged.

Refunds are issued on products that are returned unused, undamaged, and in original packaging. Unfortunately, The House of Ascent cannot process refunds for items that arrive broken.

Refunds cover product cost only and do not include original shipping charges. Once your return is received and approved, your refund will be processed to your original payment method within 5–10 business days.

If you'd prefer store credit instead, let us know — we're happy to issue you a gift card for the product amount (excluding shipping fees).

Write to info@thehouseofascent.com with the order number and a photograph.