What we hold, and why.

This notice describes how this website collects, uses, shares and protects personal information, and the choices available to you. It applies to information collected through this website, including orders, bookings and inquiry forms. By using the site you acknowledge the practices described here. If you do not agree with this notice, please do not use the site.

This notice does not apply to third-party websites or services we link to; their own privacy policies govern what they collect.

Information you give us: the name, email address, delivery address and phone number entered at checkout, in a booking or in an inquiry form; the contents of an order; any message you send us; and the email address you enter to receive our newsletter, together with the time it was entered and the address of the device it was entered from, which we keep as the record of your consent.

Information collected automatically: pages viewed, referring pages, device and browser type, and approximate location derived from a network address — collected through cookies and similar technologies for the purposes described below.

We do not knowingly collect more than we need to fulfill the purpose the information was given for.

Card details are entered directly into a payment form served by Block, Inc. (Square), our payment processor, and are never received, processed or stored by this website or its servers. Square's handling of your payment information is governed by Square's own privacy policy. We receive only confirmation of payment and the non-card details needed to fulfill the order.

To accept, make up and deliver an order; to take and honor a booking; to answer an inquiry; to detect and prevent fraud and abuse; and to comply with legal obligations, including tax and accounting.

We do not use your information for automated decision-making that produces legal or similarly significant effects.

The site uses cookies and similar technologies that are necessary for it to function (such as keeping a cart and a session), and, with your consent, analytics and advertising cookies for preferences, statistics and marketing, which help us understand how the site is used and show relevant content. We use Cookiebot, a consent management service provided by Usercentrics A/S, to ask for and record your cookie choices. These may include web analytics and advertising pixels operated by third parties, which collect device identifiers and browsing activity on this site.

You can review or change your cookie choices anytime using the “Cookie settings” link in the site footer — that record includes an anonymized IP address, your browser type, the page you were on, and the categories you accepted or rejected. You can also opt out of advertising cookies as described under “Your privacy rights” below. Blocking necessary cookies may stop parts of the site from working.

We share personal information only with service providers acting on our instructions, each receiving only what their function requires: the payment processor Block, Inc. (Square), delivery carriers, our shipping-label provider, the email service that sends transactional mail, Square Marketing, which sends the newsletter, Cookiebot (Usercentrics A/S), which manages cookie consent and keeps the record of your choices, and the hosting, database, error-monitoring and analytics providers that run the site. Each is bound to use the information only to provide its service.

We may also disclose information where the law requires it, to enforce our terms, to protect the rights, property or safety of the business or others, or as part of a sale, merger or reorganisation of the business — in which case this notice continues to apply to the transferred information.

We do not sell personal information for money. Some advertising cookies may constitute “sharing” or “targeted advertising” under certain state laws; you can opt out as described below.

We keep personal information only as long as needed for the purpose it was collected for, and then as long as tax, accounting and legal obligations require order records to be kept. Inquiry and booking records that lead to no order are deleted on a routine schedule. When information is no longer needed it is deleted or de-identified.

We use administrative, technical and physical safeguards appropriate to the nature of the information, including encryption in transit and access controls on the systems that hold customer records. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If a breach affecting your personal information requires notice under applicable law, we will notify you as the law directs.

Depending on where you live, you may have the right to know what personal information we hold about you, to receive a copy of it, to have it corrected or deleted, to opt out of the sale or sharing of personal information and of targeted advertising, and not to be discriminated against for exercising any of these rights. To exercise any of them, write to info@thehouseofascent.com; we will verify the request and respond within the time your state's law requires.

California residents: the rights above are provided as described in the California Consumer Privacy Act, as amended. We do not sell personal information for money, and we honor opt-outs of sharing for cross-context behavioral advertising. You may designate an authorized agent to act for you; we will verify the agent's authority before acting.

Marketing email — we send our newsletter only to addresses entered in the sign-up field on this site. Every issue carries an unsubscribe link; using it stops the newsletter at once, and you can also ask us to stop at the address below. Unsubscribing does not affect messages about an order or a booking you have placed, which are sent because they are part of performing it.

The site is not directed to children and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us personal information, write to us and we will delete it.

We may update this notice as the site, our practices or the law change. The current version is always the one published on this page, and material changes will be flagged here. This version is effective September 15, 2026. Continued use of the site after a change takes effect is acceptance of the updated notice.

Questions about this notice, or any request under it, go to info@thehouseofascent.com, or by post to the store address published on our contact page.